Friday, December 24, 2010
You Are a One-of-a-kind Unique Gift
Thursday, December 16, 2010
Looking Back/Looking Forward-Helps You Live More Powerfully and Intentionally In the Present
Wednesday, December 15, 2010
Profiles in Passion: Developing Future Leaders
Tuesday, November 16, 2010
Profiles in Passion: Act Locally, Think Globally
Monday, November 15, 2010
What Are You Willing to Die For ? – A Salute to Our Soldiers
Monday, November 8, 2010
Are You Spamming Yourself?
Tuesday, October 12, 2010
Profiles in Passion: October 2010, Judge Jason Brown
We find these truths self-evident
Truth, real truth, can stand on its own. It needs no defense.
People have an innate ability to ferret out truth. Like cream on fresh milk, truth has a way of naturally coming to the top. If you give people enough space and room they will consistently spot truth and do the right thing.
I frequently talk to business owners who don't think their employees will make the right decision if they don't make it for them. Let me frame this in another light, in the United States legal system we literally make life-and-death decisions based on the ability of 12 random people to ferret out truth and make a quality decision. While it's not perfect, the system is highly accurate and effective.
If you give employees the opportunity to ferret out truth, do you really think they won’t make the right decision? Of course they will, and if they don't, and it is their decision, they will more than likely do everything they can to make it work. Isn’t that what you really want from your people -- for them to be all in emotionally and mentally?
A highly committed and fully engaged workforce with a good idea will outperform an apathetic team with a great idea virtually every time.
So let’s revisit the idea that your people might make a bad decision.
If they are fully vested in the process of making the decision and they have to live with the results, they will be the first ones to tell you they made a mistake. Without being told, they will regroup and move in the right direction.
Why?
Because people tend to take responsibility for what they own.
We tend to not take responsibility for things we don’t own. If your people are not taking responsibility, I can almost guarantee you they don’t own what is going on in your business.
Let me give you a quick example.
I live on the east side of Springfield. While I may be intrigued by crime stories in Kansas City or St Louis, they are of little concern to me. When I start hearing about crime in Springfield, then I become concerned. When the crime happens in my neighborhood, I am alarmed. When the crime happens at my house, I am outraged. In this process I have moved from passive spectator to fully engaged participant. Everything changes when it involves what I personally own.
If you want your employees to be more responsible, let them completely own both the decision making process and the results. And remember, it is hard to argue with the truth.
Tuesday, September 14, 2010
Profiles in Passion: September, 2010 -- Don Harkey
Monday, September 13, 2010
Are you Wealthy?
In my mind what it really comes down to is the person comfortable with themselves and are they pro-actively engaged in their own personal journey. That state of being is critical if we are going to be truly wealthy. It is not dependent on what you have. It is based on who you are and how congruent your own conduct and behavior is with that person.
I've also heard it expressed like this: Be; Do; Have. Start with being who you are and then out of that being, do what you need to do, and ultimately you will have everything you need to have. Then, what you have will be more than enough.
Unfortunately many of us have been working off a formula something like this: Do > Have > Be. If I do enough, I will eventually have enough, and then I will be somebody. Many of our traditional thoughts about wealth revolve around the idea of accumulating things. If I can accumulate enough stuff, cars, houses, money, trophies, degrees, friends, etc, then I will be somebody-I will finally be happy with myself.
The truth of the matter is that none of those things can really make you happy with yourself. In fact, the more reliant you become on external sources to make you happy, the less happy you normally become. All that stuff you're accumulating eventually becomes a millstone around your neck. In the words of Dr. Hendricks, “you end up not wanting what you have.”
Are you beginning to see the insanity of living a life based on Do; Have; Be?
Let me frame this for you one more way. Our traditional view of success goes something like this:
Saturday, August 21, 2010
What Are You Asking For?
Getting clear about what you really want is a critical first step in ultimately getting what you want. That is why coaching is so powerful. It helps people get crystal clear about what they need to do. Once you are clear about what you need to do the appropriate actions will naturally follow. I wouldn't walk out into the middle of a busy highway during rush hour because I'm clear about what would happen. When you get that clear about what you really want, it is much easier to inform the world around you about what you need. Then both you and others can go to work solving your mutually connected problems. I am confident in today's job market that there are lots of people looking for work that would make great managers. More than likely those same folks are not looking for a job as a dishwasher. Get clear about what you want and then specifically tell others what you want and you'll probably get it.
Monday, July 26, 2010
Give it Away
People are great at spotting real value. If your product offers real value, there are only three reasons people won’t buy it: 1) they don’t know about it, 2) they don’t need it, or 3) they don’t trust you. Giving it away addresses all three. If you give them a sample, they definitely know about your product and how it might help them. Some people who think they don’t need your product will decide after trying it that they were wrong. One of the best ways to build trust and show that you are trust worthy is to be the first to ante up. Reciprocity is a powerful human dynamic. The next time you go into a building, hold the door for the person behind you. There is a pretty good chance they will intern hold the door for the person behind them.
None of this stuff works if people think you are simply trying to manipulate them. In fact, give aways work best when there are no strings attached. It shows you have supreme confidence in the intrinsic value of your product and respect the customer enough to let them make a decision based on their own personal value system. That kind of behavior not only builds trust; it also grows revenue.
Now back to sweat tea. Come by any local area McAlisters on Thursday, July 29th and enjoy some of that famous sweet tea absolutely free.
For more info on how to build trust, get a free review of the book Trust Agents at LeadershipBookoftheMonth.com.
Friday, July 9, 2010
Motivation in the Workplace
I have been reading a great book by Chip Conley called Peak. Chip is one of the key players in a group of San Francisco based boutique hotels operating under the name Joie de Vivre Hospitality. The company’s name comes from a French term meaning a delight in being alive. Conley has tapped into the intrinsic human need to self- actualize as outlined by Abraham Maslow in his famous hierarchy of needs. Each hotel in the group has a unique personality that allows patrons to experience something beyond the basics of sleep and comfort. That extra something is consistently delivered by employees that are motivated on three distinct levels.
Do you want to have highly motivated employees? Then make sure you cover all three of these bases. The most basic of these is wages and benefits. If people are not making what they perceive to be a reasonable wage compared to others working in similarly situated positions, they will become unmotivated. The same is true for general working conditions. Wages, benefits, and working conditions can prove to be dissatisfiers if they don't reach certain minimums but they rarely produce high levels of worker satisfaction when they are above that threshold. As a manager in your organization, you need to make sure that you are paying competitive wages. Paying above competitive wages can actually be detrimental to your organization. People who need to go hang on way past their time because they don't want to give up the great wages and benefits.
The next level of motivation comes from a sense of belonging and teamwork. When people's basic needs are met they look to the next level in the hierarchy to receive satisfaction. Being part of a winning team is motivating. We all want to belong and if you belong in the workplace your chances of being productive and staying motivated grow exponentially. A popular phrase from Marcus Buckingham is “employees don't leave companies, they leave managers.” What are you doing to help employees have a sense of belonging? Are they part of the team? Have you institutionalized the recognition process? One of my clients created a “fun team” that was commissioned with the responsibility of regularly coming up with fun and enjoyable out-of-the-box activities on the company's dime. When this company had to recently lay off a couple employees due to the extreme economic downturn in their industry, the parting employees asked if they could come back and work for free to wrap up some of the loose ends. That is a sense of belonging!
The next level of motivation, and it's really only possible if the first two are in place, revolves around purpose and meaning. As humans we are wired for purpose and meaning. If your organization or company has a clear and compelling mission or purpose, the highest levels of motivation are possible. We are all looking for something that transcends the ordinary drudgery of everyday life. People want to be part of something that's bigger than themselves. Does your company offer that? At its core every company or organization exists for a reason or a purpose. As a leader one of your primary responsibilities is to tap into that cause or purpose and articulate it both internally inside the organization and externally to the world around you. When the self-actualization and the organization’s mission become natural compliments to each other, people grow and so does the company. Think back about those times when you felt most alive and I think you will find that it was because you were connected with something that was bigger than yourself. While this third level of motivation is the most compelling, it is not realistically possible without providing the first two.
Thursday, June 24, 2010
What Makes You Smile from Ear to Ear?
The smile on my face is as wide and full as his. I'm talking about a picture of my six-month-old grandson. Every time I look at that kid I am filled with awe and wonder. Why is this kid so special? Because he is connected at the deepest level to who I am. He is bone of my bone and flesh of my flesh. He is part of my legacy-all that I am, all that I believe in, and all that's really important to me. His name is Greysen Gabriel Mayes.
It is natural for us to feel this way about our offspring. But this kind of deep and abiding connection is not limited to our heirs alone. We can have a similar sense of pride and commitment around our values, causes, or our life work if it is deeply connected to who we are at our core. In the movie City Slickers, Curley, played by a well weathered Jack Palance, talks about finding that one thing. What is that one thing for you-that all-consuming cause or purpose that makes you smile from ear to ear? Finding that thing and investing your heart soul and mind in it is your most important job on this earth. You will not only serve yourself well you will serve the rest of humanity by being true to that one thing.
What is your one thing?